Terms of Service

Effective date: April 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the D3 website, application, and related services (collectively, the “Service”) provided by D3 (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

D3 is a billing analysis and optimization tool that uses artificial intelligence to identify potentially missed CPT codes, analyze denial patterns, and generate billing documents based on your self-reported practice profile and publicly available CMS data. D3 does not provide medical, legal, tax, or financial advice.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Service, you represent that you meet these requirements.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use. We are not liable for losses arising from unauthorized access to your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You may not:

• Use the Service to generate, support, or submit fraudulent claims or misrepresent services rendered.
• Submit protected health information (PHI) or patient-identifiable data through the Service.
• Attempt to reverse-engineer, decompile, or extract source code from the Service.
• Use automated means to scrape, crawl, or extract data from the Service beyond the provided API.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell, redistribute, or sublicense access to the Service without our written consent.

5. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate billing analysis, recommendations, and documents. AI-generated content may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, verifying, and validating all output before acting on it. AI-generated content does not constitute professional advice and should not be relied upon as a substitute for consultation with qualified billing, compliance, or legal professionals.

6. No Revenue Guarantee

Revenue estimates, projections, and opportunity assessments are based on national average Medicare reimbursement rates and your self-reported practice profile. Actual results vary based on payer contracts, patient volume, geographic region, documentation quality, and other factors. We make no guarantee of specific revenue outcomes, claim approvals, or financial results.

7. Payment and Subscriptions

Certain features require a paid subscription. By subscribing, you authorize us to charge the applicable fees through our payment processor (Stripe). Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled on a case-by-case basis at our discretion.

8. Intellectual Property

All content, software, trademarks, and branding associated with the Service are owned by D3 or its licensors and are protected by applicable intellectual property laws. Your practice data remains yours. You may export or delete it at any time. By submitting content to the Service, you grant us a limited, non-exclusive license to use it solely to provide and improve the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL D3, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF DATA, CLAIM DENIALS, AUDIT FINDINGS, OR REGULATORY PENALTIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless D3 and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately. Sections 5, 6, 9, 10, and 12 survive termination.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

13. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by posting the revised Terms on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, contact us at support@d3rx.com.