Terms of Service

These Terms of Service govern your access to and use of the D3rx website, dashboard, APIs, and related services (collectively, the “Service”). By using D3rx, you agree to these Terms. If you do not agree, do not use the Service.

If you use D3rx on behalf of a practice, employer, or other entity, you represent that you have authority to bind that entity to these Terms.

You must be at least 18 years old and legally able to enter into a binding agreement to use D3rx.

You are responsible for:

• Providing accurate account and billing information.
• Keeping login credentials confidential.
• Limiting access to authorized personnel inside your organization.
• Promptly notifying us if you suspect unauthorized access or misuse.

D3rx provides software tools for healthcare revenue, coding, denial, template, and compliance-administration workflows. Features may include billing analysis, AI-assisted Q&A, draft document generation, file storage, and practice-level workflow tools.

We may modify, add, suspend, or discontinue features at any time. We are not obligated to keep every feature or integration available forever.

You may use D3rx only for lawful, authorized business purposes.

You may not:

• Use D3rx to submit, support, or disguise fraudulent, abusive, or misleading claims or documentation.
• Use D3rx output without your own review when professional judgment, coding validation, legal review, or compliance review is required.
• Upload patient records, medical charts, or other PHI unless your organization has confirmed D3rx is authorized to receive that data.
• Upload patient names, MBIs/member IDs, MRNs, dates of birth, addresses, phone numbers, email addresses, or clinical notes into the Medicare Revenue Audit public beta.
• Reverse engineer, decompile, probe, scrape, or bypass technical, billing, or rate-limit protections except as allowed by law.
• Interfere with the service, introduce malware, attempt unauthorized access, or use D3rx in a way that harms other users or our systems.
• Resell, sublicense, or commercially exploit D3rx beyond your permitted subscription or written agreement.

D3rx is an administrative software product. It is not a medical device, not an EHR, not a law firm, and not a substitute for licensed billing, coding, compliance, legal, security, or accounting advice.

If your organization intends to use D3rx with protected health information, your organization is responsible for determining whether D3rx is acting as a business associate, whether a HIPAA-compliant BAA is required, and whether the correct agreement and product posture are in place for the data involved.

The Medicare Revenue Audit public beta processes raw claim lines for the run and does not store them by default. Optional beta telemetry is deidentified aggregate usage and finding-pattern telemetry, not raw claim rows. Saved reports are separate and retain report details only when you explicitly save a report.

D3rx does not certify HIPAA compliance, claim HIPAA/BAA readiness for public beta workflows, guarantee audit readiness, or assume your organization's regulatory obligations. D3rx is not obligated to execute a BAA unless separately agreed in writing. If a BAA is executed, its terms will control the handling of PHI to the extent of any conflict with these Terms. Your practice remains responsible for what it uploads, how it uses output, and whether its workflows satisfy payer, CMS, HIPAA, or other legal requirements.

Some D3rx features use third-party AI models to generate answers, summaries, templates, and drafts. AI output can be incomplete, outdated, or wrong.

You are solely responsible for reviewing and validating all output before relying on it, sending it, filing it, billing from it, or incorporating it into operational or compliance workflows.

• No medical advice.
• No legal advice.
• No guarantee of coding, reimbursement, or appeal success.
• No guarantee that AI output is complete enough for submission or regulatory use without human review.

Some D3rx features require payment. Paid access may be offered as a subscription, a one-time report unlock, usage-based access, or a custom agreement.

• By purchasing, you authorize charges through our payment processor.
• Recurring subscriptions renew automatically unless canceled before the next renewal date.
• Pricing may change prospectively. We are not required to preserve legacy pricing unless we expressly say otherwise.
• Refunds, credits, or exceptions are handled according to the applicable offer or case-specific review.
• If payment fails or fees remain unpaid, we may suspend access to paid features until the account is brought current. Continued nonpayment may result in termination.

You retain ownership of the information and documents you submit to D3rx, subject to the rights needed for us to operate the service.

You grant D3rx a limited, non-exclusive right to host, process, transmit, copy, and use your submitted content as necessary to provide the service, secure the service, troubleshoot issues, enforce these Terms, and improve the product in a manner consistent with our Privacy Policy.

You represent that you have the rights needed to submit the content you upload and that doing so does not violate law, contract, or third party rights.

D3rx and its software, interfaces, branding, text, visual design, and underlying technology are owned by us or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms, D3rx grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your account. This license does not include rights to sublicense, modify, or create derivative works from the Service.

Except for this limited access license, no other license or ownership interest is transferred to you.

To the maximum extent permitted by law, D3rx is provided on an “as is” and “as available” basis.

We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and results.

We do not warrant that D3rx will be uninterrupted, error-free, perfectly secure, or suitable for every practice, payer, workflow, or regulatory scenario.

To the maximum extent permitted by law, D3rx and its officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business opportunities, claim payments, appeal outcomes, compliance findings, penalties, or substitute-service costs.

Our total aggregate liability for claims arising out of or related to D3rx will not exceed the greater of $100 or the amount you paid us for the service in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain liability limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless D3rx and its affiliates, personnel, and service providers from claims, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use or misuse of D3rx.
• Your submitted content or uploaded files.
• Your violation of these Terms.
• Your violation of applicable law or third-party rights.

We may suspend or terminate access if we believe you violated these Terms, created security or legal risk, failed to pay applicable fees, or used the Service in a way that could harm D3rx or others. For non-urgent violations, we will make reasonable efforts to provide notice and a 15-day cure period before termination. We may suspend immediately without prior notice for security threats, fraud, or violations that could cause imminent harm.

You may stop using D3rx at any time. Termination does not relieve you of obligations that by their nature should survive termination, including payment obligations, ownership provisions, disclaimers, liability limits, and indemnity obligations.

D3rx may offer programmatic access through APIs and a browser extension. If you use these features, the following additional terms apply:

• API keys are confidential credentials. You are responsible for keeping them secure and must not share them publicly, embed them in client-side code, or commit them to public repositories.
• API usage is subject to rate limits and usage quotas. Circumventing or attempting to bypass rate limits is a violation of these Terms.
• The browser extension authenticates through your D3rx account and is subject to the same acceptable-use and PHI restrictions described above.
• We may revoke API keys or disable extension access at any time if we believe usage violates these Terms or creates security risk.

Informal resolution first. Before filing any formal proceeding, you agree to try to resolve the dispute informally by contacting [email protected] with a written description of the claim. Both parties agree to negotiate in good faith for at least 60 days before initiating arbitration or litigation.

Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or D3rx will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration will be conducted in San Francisco County, California, or remotely if both parties agree. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

Class action waiver. You and D3rx each agree that disputes will be resolved only on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Exceptions. Either party may bring a claim in small claims court if the claim qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address security threats.

Some jurisdictions do not allow mandatory arbitration or class action waivers, so parts of this section may not apply to you.

These Terms are governed by the laws of the State of California, excluding its conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions above.

For any dispute not subject to arbitration, the exclusive venue is the state or federal courts located in San Francisco County, California, and each party consents to that venue and personal jurisdiction.

D3rx will not be liable for any delay or failure to perform obligations under these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemic, internet or infrastructure outages, failures of third-party hosting or cloud providers, cyberattacks, or labor disputes.

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and D3rx regarding the service and supersede all prior agreements, representations, and understandings.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

We may revise these Terms from time to time. If we make material changes, we may update the date at the top of this page, post notice in the product, or use another reasonable method of notice.

Questions about these Terms can be sent to [email protected].